Frequently Asked Questions
Product
Our pellets are made from 100% natural hardwood with no additives or fillers. We control the entire process from forest to final product, ensuring premium quality through careful debarking and processing, resulting in higher BTUs and lower ash content.
While our pellets are all made from premium hardwood, we recommend using our heating pellets for heating and our BBQ pellets for cooking. Each type is specifically engineered for its intended use to provide optimal performance.
The average home uses 2-3 tons (4,000-6,000 lbs) of pellets per heating season. This varies based on your home size, insulation, and climate. We recommend starting with a small order to test performance in your stove.
Our pellets are made from premium Kentucky hardwoods, carefully selected and processed to ensure consistent quality and performance. We use no bark, recycled materials, or softwoods in our pellets.
Payment
We accept all major credit cards, PayPal, and bank transfers for online orders. For bulk orders, we can also arrange other payment methods.
Yes, we offer volume discounts for orders over [X] bags. Contact us directly for bulk pricing and seasonal pre-order specials.
Yes, we offer subscription services for regular deliveries with a discount. You can manage your subscription through your account.
We stand behind our products 100%. If you're unsatisfied with your purchase, contact us within 30 days of delivery. Note that returned pellets must be unused and in original packaging.
Shipping
Standard delivery takes 3-5 business days within the continental US. Bulk orders may require additional time.
We offer free shipping on orders over $X within the continental US. Bulk orders may qualify for special shipping rates.
We currently ship to the continental United States. For Alaska, Hawaii, or international shipping, please contact us directly.
Our pellets are shipped in weather-resistant packaging to protect against moisture. For bulk orders, we use covered transport to ensure your pellets arrive in perfect condition.